Frequently Asked Questions
See how InTouchTV works in practice!
About
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Why should I consider buying InTouchTV box?
InTouchTV box brings social interaction and user generated content to the TV screen. It is a modern photo album on your TV with no set-up hassle. You can make immersive large screen video calls with your family and friends. Enjoy user generated and on-demand content in unison with your set-top box channels.
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Do I need internet connection for InTouchTV?
Yes, an existing internet connection is required. InTouchTV can either be connected via a wired or wireless internet connection.
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If I need internet, do I have to own a computer as well?
No, you don't need to have a computer to use InTouchTV. It is designed to be a quick and easy to use alternative to computers and tablets which runs directly through your TV. But Sentab applications can also be used on smartphones and a computer.
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What is the difference between Sentab and its InTouchTV and other services like Skype or Facebook?
Sentab is designed to be used on TV from day one, offering large screen experience, media and content. It is a convenient way to engage people who are not on Skype and Facebook, or are not frequent users of those applications. As a TV box, we also offer other applications and media content. InTouchTV also interfaces to other connected devices such as activity monitor and blood pressure monitor acting like a health hub.
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What do I get in the InTouchTV box?
You will received everything you need to get up and running. This includes the InTouchTV box, user manual, adapter, webcam, remote control with batteries and all cables.
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Do I need to be tech savvy to use InTouchTV?
Not at all, the InTouchTV was designed from the ground up to be useable by almost anyone. It has a slick, easy to read and simple to use interface. It will never confuse you with unwanted messages or viruses. If you can use a TV remote control, you can enjoy all the benefits of InTouchTV.
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Who can call me?
Sentab web and apps, as well as InTouchTV is a secure network, only people you have chosen to connect with will have the capability to call or receive calls from you. You will not receive unsolicited sales calls over Sentab network, and only the people you choose can see messages or any other content.
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What happens if someone calls me when I’m watching TV or the set is turned off?
We have designed the Sentab InTouchTV to overlay your TV content, therefore if a call comes through whilst you are watching a show, you will always receive a notification. You can then choose whether to answer the call or not. If you are out when someone tries to call, you will receive a notification on your return.
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Are the calls really free or are there hidden charges?
Sentab will not charge you a penny to make either video or voice calls or to send messages to other users of the InTouchTV or App. We do recommend that you check your contract with your internet supplier. It is becoming rare, but some may still impose data limits or charge according to the amount of data you use. Our voice calls use much less data if this is the case.
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Do my friends & family get charged for making or receiving calls?
No, calls are also free using the Sentab App. The same recommendation given in Q8 applies regarding data charges.
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Is there a limit to the number of people who I can connect with?
No, you can connect with as many people you like! We actively encourage you to make new connections. There is no cost to install or use the Sentab App on phones, tablets or computers, so feel free to tell everyone you know!
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Are there any additional charges involved?
There is no long term commitment or hidden small print. When buying Sentab's InTouchTV or using Sentab web or apps, you have an access to the basic services we are offering. You can access any of the paid services only if you subscribe separately to those.
For support related questions, please call our support line at +44 (0) 7468 413 000 or send us an e-mail at support@sentab.com

At Sentab we are not simply providing a product but a service to ensure that each user has the best possible experience with our system. Unfortunately some things don’t always go as planned and if any issues do arise then our strong network of support will be on hand to deal with any problems in a friendly, swift and efficient manner.